Customer Success Lead
Nina Kowalski
Nina helps customers get value fast—from onboarding to advanced workflows—and feeds insights back to product.
Contact information
Experience & education
2012 – 2016
Boston University
Bachelor’s in Business Administration with focus on organizational behavior and customer analytics.
Professional experience
2016 – 2021
Zendesk
Customer success manager for mid-market SaaS; owned renewals, expansions, and executive business reviews.
Current role
2021 – Present
Nexsas
Leads CS strategy, playbooks, and the support-to-product feedback loop. Builds training and resources for scalable onboarding.
Key responsibilities
- Guide strategic accounts through adoption milestones
- Coordinate with support on escalations and product issues
- Champion customer voice in roadmap conversations
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